Returns & Exchanges

30 Day Guarantee Returns and Refund Policy

 

1. Introduction

 

We are committed to providing our customers with quality products and exceptional service. If you are not completely satisfied with your purchase or have a size issue, we are here to help with our 30-day return and refund policy.

 

2. Return Conditions

 

2.1. Return Period

You have 30 calendar days from the date you receive your item to return it.

 

2.2. Status of the Article

To be eligible for a return, your item must be unused, in the condition that you received it, and in its original packaging. We cannot accept items that have been opened, used, or damaged.

 

2.3. Proof of Purchase

Proof of purchase or receipt is required to process your return.

 

3. Return Process

 

3.1. Contact our Customer Service

Before returning an item, please contact our customer service by email at: contact@footy-shop.net. We will respond to you as soon as possible and provide you with a returns form and detailed instructions on how to return your item.

 

3.2. Packaging and Shipping

Carefully package the item and include all other items originally provided. Use a traceable shipping service and be sure to keep the shipping receipt.

 

4. Refunds

 

4.1. Inspection of the Article

Once we receive and inspect your returned item, we will notify you of the receipt of your return and the approval or rejection of your refund.

 

4.2. Reimbursement Method

If your return is approved, a refund will be issued to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank to process your refund, depending on your bank.

 

5. Exchanges / Size problem

 

If you wish to exchange an item, please contact us by email: contact@footy-shop.net We will respond to your request promptly. Once the returned item is received and inspected, we will send you the replacement item subject to stock availability.

 

Note: A jersey with personalized flocking cannot be exchanged because it is unusable unless it has a defect and/or is damaged.

 

6. Return Costs

 

6.1. Return Costs

You will be responsible for the shipping costs for returning your item, unless the item is defective or an error was made on our part in your order.

 

In the event that an item is defective or an error on our part, we will cover the return shipping costs and provide you with a prepaid return label.

 

7. Ineligible Items

 

Certain items cannot be returned, including, but not limited to, promotional items, gift cards, and personalized items.

 

8. Questions and Assistance

 

For any questions regarding our returns and refunds policy, please contact our customer service by email at contact@footy-shop.net

 

We thank you for your trust and hope you will be satisfied with your purchase.