Shipping Policy

1. Introduction

At Footy Shop we strive to provide you with the best possible service. This shipping policy outlines the details relating to the shipping of your orders. By placing an order on our site, you agree to the terms of our shipping policy.

 

2. Delivery Time

We are committed to shipping your orders within 24-72 hours after confirmation of your order and depending on the customization of your items.

Delivery times are 7-10 business days but may vary depending on destination and any local restrictions.

If customization needs to be done on an item, it may take 1-2 days in addition to the initial lead time.

 

3. Delivery Area

We deliver our products throughout the European Union (EU). If you reside outside this area, please contact our customer service for specific information.

 

4. Delivery Costs

Shipping costs are calculated as follows:

Metropolitan France:

- For orders under €80, the delivery charge is €4.99.

- For orders of €80 and more, delivery is free.

European Union:

For orders under €80, the delivery charge is €6.99.

- For orders of €80 and more, delivery is free.

International :

The delivery costs are fixed and amount to €8.99.

 

5. Shipping Process

 

5.1. Preparation of the Order

Upon receipt of your order, we will carefully prepare it for shipment. A confirmation email will be sent to you once your order is ready to be shipped.

 

5.2. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track the progress of your delivery via our section -> Track my order .

6. Carrier

We work with trusted carriers to ensure the delivery of your orders. The choice of carrier may vary depending on the destination and the type of product being shipped.

 

7. Delivery Problems

 

7.1. Delivery Delays

Although we endeavour to meet the delivery times indicated, delays may occur due to circumstances beyond our control (bad weather, strikes, etc.). We will keep you informed in the event of a significant delay.

 

7.2. Damaged or Missing Items

If you receive a damaged item or items are missing from your order, please contact our customer service team promptly at contact@footy-shop.net . We will provide you with instructions for replacing or refunding the affected items.

 

8. Delivery Address

Please ensure you provide a complete delivery address and accurate contact details when placing your order. Footy Shop cannot be held responsible for any delays or non-deliveries caused by incorrect or incomplete information.

 

9. Changes to the Shipping Policy

Footy Shop reserves the right to change this shipping policy at any time. Changes will be posted on this page and will be effective immediately upon posting.

 

10. Contact

For any questions regarding our shipping policy, please contact our customer service at the following email address: contact@footy-shop.net

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We hope you will be satisfied with our delivery services and remain at your disposal for any further information.