FAQ
Footy Shop Frequently Asked Questions
1. What is your return policy?
We offer a 30-day return guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt. For more details, please see our Returns and Refunds Policy .
2. How do I choose the correct size for my jersey?
We provide a Size Guide on each product page. Please review this guide to ensure you choose the size that fits you best.
3. How do I choose the correct size for my football boots?
We recommend that you choose a size above for Nike models because the models are smaller. For example, if you usually wear a size 43, take size 44 for Nike models.
For other models, choose your usual size.
4. Do you offer custom flocking?
Football Jerseys: Yes, we offer authentic prints for each team as well as custom prints with the name and number of your choice. You can choose this option when purchasing your jersey.
Football Boots: We also offer personalized flocking on football boots with the "Personalization" option. It is possible to enter a name, number and the flag of a country of your choice.
5. What is your delivery policy?
We deliver throughout the European Union (EU).
Shipping is between 24H-72H, depending on the customizations to be made on your items.
Orders are generally delivered between 7 to 10 business days.
Delivery costs are €4.99 for orders under €80 and free for orders of €80 and over.
6. Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking link to follow the delivery of your package. You have also consulted our dedicated page -> Track my order
7. How can I contact customer service?
You can contact us by email at our dedicated address -> contact@footy-shop.net for any questions or concerns. Our customer service team will be happy to assist you.
8. What if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact us at contact@footy-shop.net promptly after receiving your order.
We will take care of resolving your concerns with a return or refund.
9. I ordered the wrong size, can I exchange my item?
You can ask us to exchange your item if you have chosen the wrong size, provided that your item is not personalized (example: flocking with your own name)
Simply contact us by email and we will detail the terms for your exchange.
10. How can I contact customer service?
You can contact us by email at our dedicated address -> contact@footy-shop.net for any questions or concerns. Our customer service team will be happy to assist you.
11. What payment methods are accepted?
We accept payments by Visa, Mastercard, Apple Pay, credit card and American Express.
12. Do you use cookies on your website?
Yes, we use cookies to improve your experience on our site. For more information, please see our Privacy Policy .
13. How can I create an account on your site?
To create an account, click "Register" at the top of the home page and follow the instructions. An account allows you to track your orders, save your payment information, and benefit from exclusive promotions.